Smart GST Billing Software to Grow Business
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TIMELINE
feb - Mar 2022 -
PLATFORM
Billing Software -
MY ROLE
Ui/Ux designer
CHALLENGES
Overtime, Peerless Network has seen its market coverage and customer base rapidly accelerate as more businesses turn to IP-based communications services from a provider that offers high-quality, cost-effective services with a better customer experience than the legacy telco companies. In the early years with only a small number of wholesale customers, the company’s finance team managed billing and invoicing manually. At the time, this was manageable, but with the rapid growth this manual process delayed invoices going out on time and was not scalable.
The Solution
A Modern Cloud-based Architecture
The Peerless Network team recognized it needed to automate billing and mediation for its wholesale division and turned to BillingPlatform based on its modern, cloud-based architecture. The solution offered integrations to its other enterprise systems, an intuitive end user portal and the flexibility to configure and adapt the system to their evolving portfolio of services and customer needs. Peerless Network leverages BillingPlatform's extensive rating capabilities for metered usage rating and subscriptions with full support for configurable, dependent charges for items like overages and late fees. And with product configuration and charge routing capabilities, Peerless has complete creative control over pricing and packaging, configurable at the wholesale and retail customer level, for things like bulk discounts, promotional pricing or overrides based on the total bill amount, usage volume or other criteria. In addition, BillingPlatform provides tight integrations to other Peerless Network enterprise systems, including Salesforce for synching customer accounts as well as Avalara for comprehensive US telecom and sales taxation data, simplifying and automating compliance with complex federal, state or other jurisdictional tax rules.
Streamlines client billing
Saves time for all users
Eliminates need for internal IT resources
The Results
A Single Solution to Help Grow Customers and Revenue
Increased efficiency:
- With 100% of invoices going out on the same day, overall collections are improved
- Using built-in, configurable mediation and usage collections, a broad and growing variety of metered products and services can be offered
- Streamlined connections with CRM and tax partners support the end-to-end customer lifecycle
- Since deploying BillingPlatform, Peerless has been able to grow the business without increasing billing staff
DASHBOARD DEIGN
DASHBOARD ON MOBILE
The Results
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